Contact & order help

Have a question about a charm or an existing order? Contact Sidequest Goods at zhangchaocpda@hotmail.com or use the form below. For order questions, include your order number.

Order & tracking help

Once your order ships, use the tracking link in your shipping confirmation email. If you cannot find the email or need an update, contact us with your order number.

Returns

For eligible items, you can request a return within 30 days of delivery. Please contact us before returning a parcel. Read our return policy for conditions and instructions.