Shipping policy
Last updated: November 1, 2026
Where we ship
Delivery availability depends on your destination and the products in your order. Enter your complete address at checkout to see the shipping options available for your order. A country or region appearing in the country selector does not guarantee that every product can be shipped there.
Free standard shipping on eligible orders of US$40 or more
Eligible orders with a product subtotal of US$40 or more after discounts qualify for free standard shipping to supported destinations. Shipping, taxes and import charges do not count toward this threshold. The available shipping option and final charge are shown at checkout before payment.
Orders below US$40
Standard shipping below US$40 is normally US$15. A US$8 rate is available for selected products and destinations. The applicable amount is displayed at checkout; there is no separate minimum product subtotal for these standard rates.
Processing and estimated delivery time
Orders are generally processed within 2–5 business days. Processing time is separate from carrier transit time. During holidays or busy periods, processing may take longer; we will contact you if there is a significant delay.
Our estimated standard shipping times are 14–28 business days in transit for the United States and many supported international destinations. Certain products and routes have an estimate of 14–30 or 15–30 business days. The option shown for your address at checkout is the relevant estimate for your order.
For a standard US order, allow approximately 16–33 business days including the normal processing period. Estimates are not guaranteed delivery dates. Customs, public holidays, weather and carrier disruptions may cause delays.
We do not currently list an express service as a standard checkout option. If you need delivery by a specific date, please contact us before ordering.
Tracking and order help
When your order ships, we will email your tracking information. Use the tracking link in that email. Please allow time for the carrier's first scan to appear.
For tracking help, email zhangchaocpda@hotmail.com with your order number, or use our contact and order help page.
Customs, taxes and import charges
International orders may incur import duties, taxes or carrier clearance charges assessed by the destination. Unless checkout states otherwise, these charges are the recipient's responsibility and are separate from the shipping fee. Respond promptly to requests from customs or the carrier.
Address changes and delivery problems
Check your delivery address, postal code and contact details before ordering. If you notice a mistake, contact zhangchaocpda@hotmail.com as soon as possible. We will try to help, but cannot guarantee an address change after processing begins or a parcel is dispatched.
If incorrect or incomplete address information causes an unsuccessful delivery, any reasonable redelivery, return or reshipment costs will be explained before reshipment is arranged, subject to applicable consumer law. Please contact us if tracking shows a delivery problem.
Returns
For return eligibility, the 30-day return request period and the steps to request a return before sending anything back, read our refund policy.