Returns & refunds
30-day return requests
You can request a return within 30 days of delivery. Contact us for the correct return destination and instructions before sending a parcel. Include your order number, the relevant item and the reason for your request.
Personal-reason returns go to China
We do not currently operate an overseas return warehouse. For a change of mind, a customer selection error or another personal-reason return, the buyer pays the return shipping to China. The destination and the cost implications must be disclosed before purchase. We do not apply a fixed restocking fee.
Quality, incorrect items and merchant fitment errors
Where the issue is a manufacturing defect, an incorrect item sent by us, or an incorrect fitment representation made by us, we will provide an appropriate remedy and cover reasonable return costs where a return is required. Evidence requests should be proportionate to the issue.
Your statutory rights
This commercial return policy does not remove or restrict applicable cancellation rights, statutory guarantees or other mandatory consumer remedies. Refund treatment follows the applicable law and the circumstances of the return.