Shipping & duties

Shipping from China

Orders are dispatched from China. Enter your complete destination address at checkout to see the services and charges available for the items in your order. Availability depends on your destination and product selection; a destination appearing in a selector does not guarantee every item can be delivered there.

Shipping charges

The available shipping service and final charge shown at checkout before payment apply to your order. Charges may differ by product shipping profile, parcel and destination. We do not currently advertise one free-shipping threshold across all destinations. Oversized items, remote destinations and special services may be restricted or incur separately disclosed charges.

Delivery estimates and tracking

Any processing or transit estimate shown for the selected service is an estimate rather than a guaranteed delivery date. Product availability, customs, public holidays and carrier disruptions can affect delivery. Tracking details are provided when the order is dispatched.

Taxes and import handling

Check the import handling stated for the selected service and destination before payment. Duties, taxes and carrier charges are included only where the selected service explicitly says so. Do not assume every item or destination uses the same tax-handled route.

Order and return support

For an address change or delivery issue, contact order support as soon as possible. Address changes may not be possible after dispatch. Personal-reason returns are sent to China at the buyer's expense; see our returns policy for the agreed procedure and statutory protections.